Cookie Policy for Not Guilty® App Ltd
Effective Date: January 10, 2025
Last Updated: January 10, 2025
1. Introduction
This Cookie Policy explains how Not Guilty® uses cookies, device identifiers, and similar technologies when you use our mobile applications and related services.
Scope: This Cookie Policy applies to both Not Guilty® mobile applications:
- NG Lawyer - For legal professionals (lawyers, barristers, legal consultants)
- Not Guilty® - For individuals seeking legal services
2. What Are Cookies and Similar Technologies?
2.1 Cookies
Cookies are small text files stored on your device that help us provide and improve our services.
2.2 Device Identifiers
Mobile apps use device identifiers instead of traditional cookies:
- Device ID: Unique identifier for your mobile device
- Advertising ID: Identifier used for advertising purposes (iOS IDFA, Android AAID)
- Installation ID: Unique identifier for app installation
- Session ID: Temporary identifier for app sessions
2.3 Local Storage
- App Data: Information stored locally on your device
- Cache: Temporary files for faster app performance
- Preferences: Your app settings and preferences
3. How We Use These Technologies
3.1 Essential Technologies
These are necessary for the app to function:
Authentication and Security
- Purpose: User login and session management
- Data: Account credentials, session tokens
- Storage: Local device storage
- Duration: Session duration or as needed
App Functionality
- Purpose: Core app features and performance
- Data: App settings, user preferences
- Storage: Local device storage
- Duration: Until manually cleared or app uninstall
3.2 Performance and Analytics
These help us improve our services:
Firebase Analytics
- Purpose: App usage analytics and performance monitoring
- Data: App usage patterns, feature usage, crash reports
- Collection: Automatic during app use
- Duration: As specified by Firebase (typically 14 months)
Crash Reporting
- Purpose: Identify and fix app issues
- Data: Error logs, device information, app state
- Collection: When crashes or errors occur
- Duration: As needed for issue resolution
3.3 Third-Party Services
These are used by external services we integrate with:
Custom Authentication System
- Purpose: User authentication and account management
- Data: Authentication tokens, session information
- Collection: During login and authentication
- Duration: As per our security policy
Google Places API
- Purpose: Location-based services for legal professional matching
- Data: Service area information, location preferences
- Collection: When using location features
- Duration: As specified by Google
4. App-Specific Usage
4.1 For Legal Professionals (NG Lawyer App)
Professional Profile Management
- Profile information and credentials
- Service area preferences
- Availability settings
- Client interaction data
Service Optimization
- Client matching preferences
- Case management tools usage
- Communication feature usage
- Professional development features
4.2 For General Public (Not Guilty App)
Case Management
- Legal matter information
- Service request details
- Consultation preferences
- Document management usage
Service Matching
- Professional selection preferences
- Location-based matching
- Service type preferences
- Communication preferences
4.3 For Both App Types
Platform Improvement
- Feature usage analytics
- Performance monitoring
- Error tracking and resolution
- User experience optimization
5. Data Collection and Processing
5.1 What We Collect
- Device Information: Device type, operating system, unique identifiers
- Usage Data: App features used, time spent, navigation patterns
- Performance Data: App response times, crash reports, error logs
- Location Data: Service area information (NOT current location)
5.2 How We Use the Data
- Service Provision: Core app functionality and features
- Performance Improvement: Identify and fix issues
- User Experience: Personalize and optimize services
- Analytics: Understand usage patterns and trends
5.3 Data Sharing
- Internal Use: Our team for service improvement
- Third-Party Services: As specified in our Privacy Policy
- Legal Requirements: When required by law
- Service Providers: Trusted partners who assist our operations
6. Your Choices and Controls
6.1 Device Settings
You can control these technologies through your device settings:
iOS Devices
- Settings > Privacy & Security > Tracking
- Settings > Privacy & Security > Analytics
- Settings > General > iPhone Storage > App
Android Devices
- Settings > Privacy > Ads
- Settings > Apps > Not Guilty > Storage
- Settings > Privacy > Usage & diagnostics
6.2 App Settings
Within our apps, you can control:
- Location permissions
- Camera and microphone access
- Contact import preferences
- Notification settings
6.3 Third-Party Opt-Outs
Firebase Analytics
- Google Analytics opt-out browser add-on
- Firebase console settings
Advertising IDs
- iOS: Settings > Privacy & Security > Tracking
- Android: Settings > Privacy > Ads
7. Data Retention
7.1 Local Storage
- App Data: Until app uninstall or manual clearing
- Cache: Automatically managed by the app
- Preferences: Until changed or app uninstall
7.2 Server-Side Data
- Analytics Data: As specified by service providers
- User Data: As outlined in our Privacy Policy
- Service Data: For service provision and improvement
8. Security and Privacy
8.1 Data Protection
- All data is encrypted in transit and at rest
- Access is restricted to authorised personnel
- Regular security audits and assessments
- Compliance with data protection regulations
8.2 Privacy Compliance
- GDPR and UK GDPR compliance
- CCPA compliance for California users
- App Store and Google Play compliance
- Industry best practices
9. Updates to This Policy
We may update this Cookie Policy as our services evolve. Changes will be communicated through:
- App notifications
- Email communications
- Policy updates
- Website announcements
10. Contact Information
For questions about this Cookie Policy, contact us at:
Not Guilty App Ltd
Email: legal@notguiltyapp.co.uk
Address: Bedford - MK42 7RP, United Kingdom (GB)
Data Protection Officer
Email: legal@notguiltyapp.co.uk
Address: Bedford - MK42 7RP, United Kingdom (GB)
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*This Cookie Policy is effective as of the date listed above and applies to all users of our services across both NG Lawyer and Not Guilty® applications.*